nicksanimalplace web store FAQ section

Money Orders, PayPal and Credit Cards through Google Checkout. Sorry,no personal checks.

99 percent of the time we get orders shipped out the day after we receive payment. If your order consists of items that are marked out of stock, we will wait until they come in to ship. If your order consists of wood items, they are usually shipped 2-4 days after we receive payment.

You can email us your name and card number and we will let you know.

If you receive an order or an item that you are unhappy with please e-mail us. Please email us to resolve issues. We cannot typically refund shipping fees.

If you're ordering a lot of stuff it will probably get to weigh quite a bit and shipping via the flat rate box may be cheapest. Please e-mail us to make sure we can fit it all in the box before ordering! Some examples of what we can fit is about 14 lbs of blue cloud dust, 10-13 lbs of pellets etc.

Yes,we can ship orders UPS but you will have to email us in order to do so. Our shopping cart/check out feature will only give USPS options.

We can't sell gift cards using the cart,but we can sell gift cards if you e-mail us (see the contact page link at the bottom). Gift Cards can either be mailed or we can e-mail them.

If you have a coupon to use at our store, you will have to email us before ordering. Many times the orders are completed via email, or we may add your order as a product, for you to purchase, with the discount applied.

All the wood is from trees here, that have not been treated with any pesticides or chemicals. It then goes through a strict scrubbing, boiling, and baking process. Boiling will kill any bacteria, and baking will dry the wood thoroughly so mold is not likely to grow.